Returns & Refunds
Can purchases be returned?
Once an order has been placed and confirmed, the item is considered sold. No returns for sold artworks are accepted, except when items are damaged during shipping or transit.
What is the return policy?
Art Platform will only accept returns for items that are damaged upon arrival. We recommend all purchases be inspected immediately upon receipt. If damage is noted, an email must be sent to firstname.lastname@example.org with photos and evidence of damage within seven (7) days from the time the artwork is received.
Assessment of the damage will be made and (if approved) a replacement, repair or refund (if applicable) will be made.
Upon approval by Art Platform that damage has been incurred in transit, returned artwork must be shipped out within three (3) days from the day of confirmation.
If we are not notified of the intent to return the damaged work within seven (7) days of receipt of the artwork, or if the work is not returned within three (3) days of our confirmation of damage; the piece of work will not be eligible for replacement or repairs.
For refunds, the equivalent amount will be refunded in the currency used when placing the original order. For example, if the purchase was made in USD, the refund will be in USD. Please note that fluctuations in the currency exchange rate may result in differences between the original and refunded amount.
What is the process to return a damaged purchase?
- Email email@example.com to provide us with details and photos of the damage noted within seven (7) days of receipt of the purchase.
- Assessment of the damage will be made and, if approved, confirmation of replacement or repair will be made.
- Artwork must be repackaged in its original packaging materials (please save the original packaging) and shipped out within three (3) days of the confirmation or approval of damage request, with the original web order number indicated clearly on the exterior of the packaging.
- The packaged artwork must be sent directly back to Art Platform (the return address can be found below) using a traceable shipping method, and shipping details including the tracking number must be emailed to firstname.lastname@example.org.
Who pays for return shipping costs?
The cost of returning the damaged item(s) will be the responsibility of the collector and he/she must insure the transit of the purchase.
If the collector wishes to arrange collection of the item(s) by Art Platform, please contact email@example.com for further information and pricing.
Where items are large and/or fragile (as determined by Art Platform), we reserve the right to nominate a specialist art packer for handling of the return transit. These costs will be passed on to the client and can come up to 15% of the total value of the purchase.
What is the return address?
Please address all returns to:
252, North Bridge Road,
Raffles City Shopping Centre,
#01-36E/F, Singapore 179109
Tel: +65 6250 1901