Delivery & Tracking
Does Art Platform ship internationally?
Yes, Art Platform ships internationally with DHL. The list of countries is available in the drop-down menu upon checkout. If your country is not listed, please contact us at firstname.lastname@example.org where shipping to your location can be discussed.
How are shipping costs calculated?
Shipping costs are determined according to weight and dimensions of the purchased item, as well as courier fees based on the delivery address.
Packaging, handling and insurance fees are included in the shipping cost.
The cost of packaging materials varies depending on the work purchased. Packaging a large work costs more as it will require a wooden crate; an edition print will, for example, be rolled up in a mailing tube.
Are duties, taxes and customs fees added to the order?
No, these fees are not added to the order. Collectors will have to pay duties, taxes and customs fees on the artwork they have purchased. This varies depending on their country of residence.
International deliveries do not include duties and taxes, customs and clearance fees. These fees, if applicable, are payable by the customer directly to the courier company prior to delivery. Failure to make payment could result in delays (which Art Platform is not responsible for), leading to possible return of purchases and an accrual of further costs.
Is there insurance for artwork purchased?
Yes, all shipments are insured. If artwork loss or damage is incurred in transit, replacements of works can be carried out. More expensive works have higher insurance fees, which contribute to higher shipping costs. Please refer to the Returns & Refunds page for further information about replacement of damaged purchases.
How is the art packaged?
Artworks are packaged using professional handling methods to prevent damage during packing and transit. All artwork is thoroughly padded with bubble wrap to protect surfaces and secured with high quality packing tape. It is then packed in wooden crates for shipping. Rolled-up works are packaged in heavy-duty mailing tubes.
How long will the artwork take to be shipped?
All works will ship within 14-21 business days from the day the order is placed.
How do I track the progress of the shipment?
When the order has been shipped, a confirmation email will be sent out that includes a courier tracking number to monitor your order. If you do not receive the confirmation email, please contact us at email@example.com.